Terms & Conditions GN Decorating LTD

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When a client of ours accepts a quote and books an appointment, no matter if it is via phone, email or the website’s form, he/she agrees with these Terms and Conditions of GN Decorating LTD.

We are registered in England and Wales under company number 12879993.

ONE OFF CLEANING SERVICES – WINDOW CLEANING AND OVEN CLEANING

1.1. In the following Terms and Conditions these are the definitions that are about to be used:
‘’The Company’’, ‘’Us’’ ,‘’We’’ meaning GN Decorating LTD.

‘’Cleaner’’ being the person who will provide a cleaning service for you.

‘’Client’’ – this is the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning services are provided by our Company.

‘’Services’’ – this is defined as the cleaning service that is going to be provided on behalf of the company.

‘’Cleaning visit’’ – defined as when a cleaner attends at the client’s property to provide a cleaning service.

1.2. If not required otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. All mentioned titles in these T&C are mentioned only for convenience. They do not affect their interpretation.

CONTRACT
2.1. These T&C are understood as a contract between the client and GN Decorating LTD.
2.2. If there is a booked appointment / request via email, phone or our website’s form, the client is considered to have accepted these Terms & Conditions.
2.3. If not approved and agreed with a director of our company, these T&C will prevail over any other terms and conditions presented by the client.

EQUIPMENT

3.1. All needed cleaning chemicals and equipment for the cleaning service will be provided by the subcontractor attending at the property.
3.2. If the client has any specific requirements during the cleaning appointment, they have to be provided to our company in a written list before the service takes place, as otherwise if only verbally shared with the contractor at the time of the session, we cannot guarantee and be responsible for any missed tasks.

PAYMENT
4.1. The payment has to be covered in advance, prior to the cleaning session via cash, bank transfer or card payment
4.2. Giving a tip to the contractor/s will be highly appreciated, but is not mandatory.
4.3. Our company saves the right to add an additional fee for unpaid Invoices for more than 14 days and to change the rate of 8% per annum above the Bank of England base rate under the Late Payments Act.
4.4. If we are forced to pass the Client’s account for collection to a third party then additional fee might be applicable and added to the outstanding amount by the debt collecting company.
4.5. We save the right to terminate a contract in any given time if needed and charge additionally for a past service to be adequate of the balance of the standard rate if any misleading or false information was given to us in order to receive a lower / discounted price or if the given general requirements for the service and its professional performance would not be possible.

REFUNDS
5.1. Please note that after a service was provided, no refunds are possible.
5.2. There is an option a refund to be made ONLY if the client cancels the appointment 48 hours prior its date and in case the payment to our account has already been made.
5.3. Another option in which a refund can be provided is if the contractor fails to attend at the booked appointment and it was already paid for in advance.

CANCELLATION
6.1. The client understands and accepts to cover the full payment of the cleaning service in case:
– He or she cancels the booking within less than 48 hours of the booked date.
– Does not provide access to the property which will result in impossibility for the contractor/s to carry out the cleaning appointment.
– If keys were left / organised to be collected and they do not fit some or all of the locks
– If the client needs to re-schedule a booking, the company will do it’s best to assist as much as possible. However, it is to be noted that we usually require at least 48 hours’ notice and any changes will be subject to availability.
6.2. GN Decorating LTD works 7 days a week, including Bank Holidays. Please be aware that if a Customer’s appointment is booked on a Bank Holiday and we were not informed 48 hours in advance of any cancellations, the Customer understands and agrees that even if the cleaning session does not take place due to reasons out of our control, the full amount for the service will still be due.

EMPLOYMENT REFFERAL FEE
7.1. Please be aware that a referral fee of £500 per person will be due if the Customer directly employs a contractor of ours hired by our Company, avoiding ourselves (either legally or on a cash basis). This fee will be owed to our Company regardless of the fact if the Customer notifies us of that or we independently discover it.

The Client also agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.

CLAIMS
8.1. Please be aware that accident unfortunately appear sometimes even though our contractors always strive to avoid any damages or braking of personal items. We always try to replace or arrange similar of the damaged/broken items if possible, but we cannot guarantee that. Due to the previous, we always advice our clients to put away all valuables or personally sentimental items at the time of the booking.
8.2. If there is a confirmed damage made by our cleaners, the Company will try to recover it or its value.
8.3. The Company cannot be held responsible for damaging any poor installations or any old/ worn out / already damaged items. Also all surfaces like granite, marble, wood and so on are presumed to be prepared for cleaning (sealed) without causing any harm.
8.4. A fee for a lost key could be covered only if it was lost by our contractor and a limit of up to £25 will be applied.

COMPLAINTS
9.1. If there is a feedback that needs to be shared with our company or a complaint, we do require this to be done in writing by email including a clear explanation of the issue / situation and supporting photos to be attached of these missed arias too. This is requested to be done in a reasonable time frame – up to 48 hours after the completion of the service.
9.2. If a customer is not happy with the cleaning session during it, we strongly advice to contact us straight away via a phone call and NOT to wait until the service is completed, so we can assist the best way possible.
9.3. According to Consumer Rights Act 2015, the service should be provided carefully and with the needed skills. But if it is against the Company`s requirements for a professional handling of the job, the Company won`t be responsible for any further issues.

LIABILITY
10.1. Our Company cannot be held responsible for any losses, delays, damages, expenses, costs or compensations (direct or indirect) caused by a late arrival of our technician/s at the appointment address. We always strive to be absolutely punctual, however sometimes due to traffic or other unforeseen circumstances our operatives could be delayed and arrive later than appointed or the visit might need to be re-scheduled.
10.2. Our Company cannot be held responsible for any losses, delays, damages, expenses, costs or compensations (direct or indirect) caused by:
– An uncompleted / unsatisfactory cleaning service caused by lack of electricity / hot water at the address of the booking;
– Someone entering or staying during / after the cleaning session has been provided and compromising it;
– A prior damage or problem with the property like stains, burns, damages that cannot be cleaned and removed completely by our technicians;
– Any damages worth £50 or less.
10.3. Our Company cannot be held responsible for any losses, delays, damages, expenses, costs or compensations (direct or indirect) experienced by the client if he/she has an unpaid balance with us for or over 14 days from the date the payment was due.

SUPLEMENTARY TERMS
11.1. If the client needs our contractor / team to collect keys for the property from a different Post code of the appointed one, a fee of £10 will be added to the total amount due. If these keys need to be returned afterwards, another fee of £5 more will be applicable.
11.2. The total price can be adjusted by the Company at any time if needed if the Customer changes his list of requirements and tasks.
11.3. GN Decorating LTD saves the right to change the initial quotation after arrival at the appointment if the state / size of the property requires it and discuss that with the client before the service starts.
11.4. Please note that if we gave an estimate regarding the hours the service will take to be completed, this is only an estimate and not guarantee. It is based on the average time it takes to clean a property with a similar layout. The cleaning service can take shorter or longer that that based on the state of the property.
11.5. If an operative cannot attend at the appointed property of his, we will arrange a replacement as soon as possible. The starting time will vary depending on the notice and availability.
11.6. Please be aware that all fragile or easily breakable items should be put away by the customer at the time when the session takes place.
11.7. If there are any specific requirements, our Company needs to be made aware in advance. As well as if the Customer has any allergies to specific detergents.
11.8. GN Decorating LTD saves the right to update and change these Terms and Conditions without informing about it in advance.

REFERRAL CREDIT
12.1. Each client is entitled to receive £10 credit for referring our Upholstery Cleaning service to another client. This credit will be cleared after we receive funds from the new client.

LAW
13.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
13.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties’ rights or obligations under the contract.
13.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
13.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be informed about them.

CARPET & UPHOLSTERY CLEANING

Definicions
1.1. In the following Terms and Conditions these are the definitions that are about to be used:
‘’The Company’’, ‘’Us’’ ,‘’We’’ meaning GN Decorating LTD.

‘’Cleaner’’ being the person who will provide a cleaning service for you.

‘’Client’’ – this is the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning services are provided by our Company.

‘’Client’s Address’’ – this means the address where the service needs to be done.

‘’Services’’, ‘’Professional Carpet Steam Cleaning’’, ‘’Professional Upholstery Steam Cleaning’’ – this is defined as the cleaning service that is going to be provided on behalf of the company.

‘’Cleaning visit’’ – defined as when a cleaner attends at the client’s property to provide a cleaning service.
1.2. DEFINICIONS
1.2. If not required otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. All mentioned titles in these T&C are mentioned only for convenience. They do not affect their interpretation.

CONTRACT
2.1. These T&C are understood as a contract between the client and GN Decorating LTD.
2.2. If there is a booked appointment / request via email, phone or our website’s form, the client is considered to have accepted these Terms & Conditions.
2.3. If not approved and agreed with a director of our company, these T&C will prevail over any other terms and conditions presented by the client.

QUOTATIONS
3.1. The price for a Professional Carpet Steam Cleaning is formed either on a square meter basis or depending on the type of the room and the type of the carpet’s fabric.
3.2. A quote is given after we have been contacted by a client and this quote could be accepted within 30 days after it has been firstly created.
3.3. Our Company saves the right to amend or change the quotation if the customer changes/ amends his/ her requirements.
3.4. If this change comes to more than 10%, then we save the right to discuss this with the client before proceeding with the service itself.
4.1. All given prices already include VAT.

EQUIPMENT
5.1. All needed cleaning chemicals and equipment will be provided by our Company.
5.2. The Customer is aware of his / her responsibility to assure there is running hot water and electricity in the property that requires cleaning.

PAYMENT
6.1. The payment for the service could be covered either by – cash, card or Bank transfer before the cleaning session takes place.
6.2. Please note that tipping is very welcome and greatly appreciated, but it is not mandatory.
6.3. Our company saves the right to add an additional fee for unpaid Invoices for more than 14 days and to change the rate of 8% per annum above the Bank of England base rate under the Late Payments Act.
6.4. If we are forced to pass the Client’s account for collection to a third party then additional fee might be applicable and added to the outstanding amount by the debt collecting company.
6.5. We save the right to terminate a contract in any given time if needed and charge additionally for a past service to be adequate of the balance of the standard rate if any misleading or false information was given to us in order to receive a lower / discounted price or if the given general requirements for the service and its professional performance would not be possible.
6.6. If a cleaning session was re-scheduled, the payment has to be covered within 14 days after an Invoice has been issued.
6.7. The Customer cannot change / deduct by themselves the quotation under any circumstances in any given time.

CANCELLATION
7.1. The client can cancel the booked service with given 48 hours’ notice to us in advance. If there are less than 48 hours left until the service takes place, the Customer cannot cancel the appointment. If this happens, the Customer will be charged 30% of the full price of the booking. If the service is re-scheduled though, no fee will be added.
7.2. The Company saves the right to apply a £70 (or 30% depending on which amount is larger) fee of the service’s price if it was cancelled with less than 48 hours’ notice.
7.3. The Customer has to pay the full service price if:
7.3.1. Out team was not granted access to the property which was out of their control. If the team / technician are/is prevented from doing their job. If there is a problem with opening some or all of the locks;
7.3.2. If the Customer decides to re-schedule a visit after the technician/s have arrived onsite, travel expenses have to be covered by the Customer.
7.4. If a re-scheduling is needed by the Client, our Company will do everything possible to arrange that for the needed date and time, however, please note that we require at least 48 hours for a change to be made and it is all subject to availability.

REFUNDS
8.1. A Refund could be approved only in case:
8.1.1. The Client needs to cancel the appointment and has given at least 4 hours’ notice in advance.
8.1.2. The team / technician could did not provide the booked service due to a reason that is not the client`s fault.
8.1.3. According to Consumer Rights Act 2015 a price reduction is possible if a repeated visit cannot be arranged in an acceptable period – this equals to 14 business days after the completion of the initial service.

COMPLAINTS
9.1. If there is some feedback or complaint regarding a service, our Company requires this to be shared in a written form via email and pictures of the problematic areas to be attached too. This should be done within a reasonable timeframe (meaning up to 48 hours after the session took place).
9.2. All of the provided cleaning appointments are considered to be satisfactory for our clients until advised otherwise via email with supported evidence within 48 hours after the session. If a complaint is received – our Company will investigate and contact back within a reasonable timeframe.
9.3. The Customer is advised and accepts to give us a chance to resolve any issues by providing a re-clean / repair any damages that were proven to be made by our contractors before reaching to another company for cleaning / repairs or before he/she tries to do it by him/herself. If the Customer fails to do so, we will consider the case closed and resolved.
9.4. As per the Consumer Rights Act 2015, a second attempt for the same service can be requested if it is proven reasonable and if it is not against the Company’s requirements for a professional performance of the service.
9.5 According to Consumer Rights Act 2015, the service should be handled carefully and with the needed skills. But if it is against the Company`s requirements for a professional handling of the job, the Company won`t be responsible for any further issues.

CLAIMS
10.1. The Client confirms to be aware that if any issues arise, they have to be reported accordingly to us within 48 hours. If that condition was not kept, no complimentary second visit to resolve the problem can be offered by our Company.
10.2. It is a possibility for our Company to request access to the property once more within a very short notice to resolve any problem that occurred.
10.3. In order all Customer`s requirements to be fully met, he/she agrees to be there to inspect after the completion of the service, so any issues could be resolved while still on site straight away.
10.4. Please note that If no one is there to check after completion (either the client or an authorised person), no repeating claims will be accepted.
10.5. If a second authorised party inspects after completion and fails to note anything considered ‘’missed’’ by the client, the Company cannot be held responsible for that.
10.6. If the Customer requires a price adjustment or any sort of refund, this should be solely pointed only directly to us and it is a subject to approval.
10.7. The Client cannot and mustn’t decline or stop a Card payment / Bank Transfer issued to us.
10.8. Please be aware that accident unfortunately appear sometimes even though our contractors always strive to avoid any damages or braking of personal items. We always try to replace or arrange similar of the damaged/broken items if possible, but we cannot guarantee that. Due to the previous, we always advice our clients to put away all valuables or personally sentimental items at the time of the booking.
10.9. If there is a confirmed damage made by our cleaners, the Company will try to recover it or its value after a payment for the service itself was made to us.
10.10. The Company cannot be held responsible for damaging any poor installations or any old/ worn out / already damaged items. Also all surfaces like granite, marble, wood and so on are presumed to be prepared for cleaning (sealed) without causing any harm.
10.11. If the Client has an unpaid amount due to us for more than 14 days, no claims from him/her will be accepted and looked into.

LIABILITY
11.1. Our Company cannot be held responsible for any losses, delays, damages, expenses, costs or compensations (direct or indirect) caused by:
11.1.1. Factors out of our control – like foods, extreme weather conditions, restrictions / inability to access the property, lack of light, hot water, electricity, etc.
11.1.2. Traffic or other travel issues beyond our technician’s control that might resolve in a delay or re-scheduling of the service.
11.1.3. An old damage in the client’s property that is not able to be completely removed by professional cleaning – like old stains, spillage, burns, etc.
11.1.4. Not satisfactory final result because the Customer walked on wet floors or used the upholstery before it completely dried up.
11.2. Our Company cannot be held responsible for damages worth £40 or less than that.
11.3. We cannot be held responsible for any bad odour that appeared during or after the cleaning service due to a lack of good ventilation / reasonable heating.
11.4. We cannot be held responsible for any damages, losses, delays etc. if the Client has an Unpaid balance with us for more than 14 days from the payment due date.

SUPLEMENTARY TERMS
12.1. If the client needs our contractor / team to collect keys for the property from a different Post code of the appointed one, a fee of £10 will be added to the total amount due. If these keys need to be returned afterwards, another fee of £5 more will be applicable.
12.2. The time that we estimated will take the cleaning to be completes is just an estimate and not a guarantee. It could take less or longer to complete the job and a level of flexibility from the client might be requested.
12.3. The clearing of debris, personal belongings, building work is not provided by our company and is not included (unless stated otherwise).
12.4. We do not move furniture due to Health and Safety regulations. Our technician/s might only attempt to move furniture that are very light and do not require more than 1 person to do so.
12.5. If an operative of ours cannot attend to the booked appointment we will organise a replacement ASAP and will give prior notice to the client. The starting time might vary due to the short notice for re-organising.
12.6. All personal belongings that are easily breakable and fragile must be removed at the time of the session.
12.7. All valuables should also be removed. If the Customer fails to do so – the Company cannot be held responsible for any issues.
12.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
12.9. The Company saves the right to make changes and update these Terms And Conditions without giving a notice about it in advance.

REFERRAL CREDIT
13.1. Each client is entitled to receive £10 credit for referring our Upholstery Cleaning service to another client. This credit will be cleared after we receive funds from the new client.

LAW
14.1. These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
14.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties’ rights or obligations under the contract.
14.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
14.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be informed about them.

CONTRACT
15.1. These T&C are understood as a contract between the client and GN Decorating LTD.
15.2. If there is a booked appointment / request via email, phone or our website’s form, the client is considered to have accepted these Terms & Conditions.
15.3. If not approved and agreed with a director of our company, these T&C will prevail over any other terms and conditions presented by the client
15.4. Both parties have to make sure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

VAT
16.1. Given prices already include VAT.

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